Health, wellness and support services

The health and safety of our students is a top priority at Berklee. There are many resources available to help answer questions and connect students with people who can assist them in getting the help they need.

Berklee Valencia Health & Wellness Assistance

We offer a single, dedicated phone number to assist students in matters of Health and Wellness. The different options will guide you to the appropriate service or support. Whether it's for a medical or mental health emergency, booking an appointment with a doctor or simply reaching out to the Student Affairs department with student-related concerns, we're here to help.

HEALTH & WELLNESS

+34 960 130 131

Please note that emergency mental health support and emergency medical support are available on this number 24/7, but that some services, including non-urgent medical appointments, may be available during office hours only (CET). Valencia students may also call 112 for First Responders Emergency Services.

MAPFRE Health Insurance

All students enrolled in a program at Berklee’s campus in Valencia are automatically enrolled in MAPFRE's health insurance coverage program, specifically designed for Berklee Valencia students. Once you are accepted, you will receive more information about the extensive coverage in the Student Handbook.

WHAT DOES THE MAPFRE INSURANCE FOR BERKLEE STUDENTS COVER?

YES

Pre-existing conditions
Appointments with English speaking doctors
Illnesses & injuries that happen while in Spain
Physiotherapy treatment (not pharmaceutical)
Medical treatment (not pharmaceutical)

NO

Non urgent dental care
Routine health check-up
Prescribed pharmaceutical medication
Alternative medical treatment
Healthcare assistance and/ or medical expense arising from the consequences of high-risk activities
Orthopedic devices
Medical treatment at public health hospitals
Medical attention outside of Spain

NOTE: Berklee Study Abroad students should refer to Berklee Study Abroad: Accepted Students for specific information on Health and Travel Insurance related to their program. If you have any questions about MAPFRE´s health insurance please contact studentaffairsvalencia@berklee.edu.

Berklee medical assistance program

Berklee has joined forces with a team of local medical professionals (Upromedes) to create Berklee's Medical Assistance Program designed to facilitate your experience in Valencia when in need of a doctor or medical specialist. This service has been specifically prepared for you as a student on the Valencia campus, and the team will assist you in English as well as in Spanish to provide you with any required medical service, any time of the day (more information about this service is provided at orientation). You can contact Upromedes via our dedicated Health & Wellness phone number: +34 960 130 131. Please note that emergency medical support is available 24/7; some services, including booking non-urgent medical appointments, are available during office hours only. The medical facility nearest to campus is the Hospital Casa de La Salud, a multi-specialty hospital offering a wide range of medical and surgical services, as well as urgent care for sudden illnesses "after hours," evenings, and weekends. While Hospital Casa de la Salud accepts direct walk-ins, we strongly recommend that you always contact Upromedes on the number above prior to doing so, as they will help you navigate and coordinate whatever medical assistance you require.

Full-Service Hospital (for illness or emergencies)

Hospital Casa de la Salud
Address: C/ Dr Manuel Candela, 41
46021 Valencia
Hours: 24 hours a day, 7 days a week

Hospital Casa de la Salud is a multi-specialty hospital offering a wide range of medical and surgical services conveniently located within 15 minutes from the Valencia campus. Hospital Casa de la Salud also offers urgent care for sudden illnesses "after hours," evenings, and weekends.

Counseling services in Valencia

Cedinsalud Berklee has partnered with CEDIN Salud to provide counselling and mental health support to our Berklee Valencia students. Cedinsalud is a health center officially authorized by the Valencian health authorities. Their modern and welcoming offices are located right in the center of the city of Valencia, very easily reachable by public or private transport. As one of the largest mental health companies in Valencia, CEDIN Salud is exclusively dedicated to mental health care, emotional well-being and personal development, by offering individual, group and organizational therapy. It has built a multidisciplinary and multilingual team capable of providing psychological care in English, French, Spanish and Portuguese, and who are widely familiar with the usual problems faced by expatriates and have extensive experience working with students from study abroad programs and foreign employees and with profiles of all kinds of ages, nationalities, and cultures. CEDIN Salud offers assistance in serious situations requiring close monitoring or urgent intervention, but counseling can also be extremely beneficial to students seeking to develop resilience, improve personal and social skills, or address common issues such as self-esteem reinforcement, self-confidence or stress management. CEDIN Salud offers free and confidential on-campus same-day counseling appointments, longer-term counseling services, and on-call emergency counseling available 24/7. On-campus same-day appointments On-campus same-day appointments can be accessed as drop-ins (no booking or referral required). These are offered in room A05 on the following days and times: Mondays, Wednesdays, Thursdays, and Fridays: 2:00 p.m.–5:00 p.m. Tuesdays: 10:00 a.m.–1:00 p.m. Long-term counseling services Longer-term counseling services are offered at the CEDIN Salud main clinic in central Valencia. You can request a referral by contacting the Health & Wellness team on wellnessvalencia@berklee.edu. On-call emergency counseling support On-call emergency support is available via our Health and Wellness dedicated number: +34 960 130 131. Emergency support is available 24/7.

Global Counseling Services: Call or Chat with a Counsellor from MY SSP

Berklee provides access to the My Student Support Program (MY SSP) app, a service that offers 24/7 crisis, real-time, brief, and solution-focused counseling with a dedicated clinician over phone, chat/text, or video, or in person. Services are currently available in English, Spanish, French, Mandarin, and Cantonese (Simplified Chinese chat). Along with immediate and scheduled short-term support, MY SSP also provides free access to a variety of well-being resources such as informational articles, podcasts, assessments, videos, and virtual fitness sessions tailored to your specific needs. By partnering with MY SSP, Berklee strives to make mental health support more accessible than ever before. Download and explore the app at myssp.app

Student Health Insurance Program (SHIP)

The state of Massachusetts requires that all Berklee students be enrolled in a health insurance plan that offers comprehensive coverage, wherever their location of study. All coverage must be in effect while students are enrolled at Berklee College of Music, even when studying abroad at the Valencia campus as a graduate or undergraduate student. We recommend that your primary insurance plan provides coverage everywhere in the United States and abroad, and that it includes provisions for medical evacuation and repatriation of remains. The Berklee Student Health Insurance Plan (SHIP) is underwritten by Blue Cross Blue Shield of Massachusetts and administered by Gallagher Student Health and Special Risk (gallagherstudent.com/Berklee). For more information on coverage details, please contact Gallagher Student Health and Special Risk Customer Service. All Valencia students are automatically enrolled in and charged for the Berklee SHIP. All Valencia students may waive (decline) participation in the Berklee SHIP by demonstrating they are enrolled in a health insurance plan that meets the requirements of their program. The insurance coverage requirements for waiving the SHIP are determined by Massachusetts Student Health Insurance Plan regulations; they are not internal policies set by Berklee.

Valencia Waiver process: Graduate students, First Year Study Abroad students & Full Academic Year Study Abroad students, Berklee Online students:

All graduate students, First Year Abroad students and students studying in Valencia for a full academic year as part of the Study Abroad program are eligible to waive the SHIP with their MAPFRE Spanish health insurance coverage. To submit your waiver, please follow the instructions below: 1. Go to www.gallagherstudent.com/Berklee 2. Follow the login instructions. 3. Click on the “Waive” button under “Plan Summary.” 4. Access the drop down box to select “MAPFRE” as your insurance company 5. Select “No” when asked if this is a US-based insurance company 6. Enter “Spain” as the country 7. Enter your Berklee ID # as you may not have your MAPFRE ID when completing this form
8. Enter “International Plan” for type of plan 9. Use the following company address and city “SCHOLAR ORELLANA 18 46008”, Valencia 10. Enter “MA” for state and 02115 for zip code 11. Submit for processing 12. An email will be sent to student with a confirmation note – please keep for your reference The Frequently Asked Questions outline the waiver criteria. To connect directly with a member of the Gallagher team you may call them at (800) 391-8057

Valencia Waiver process: One-Semester Study Abroad students:

Study Abroad students studying in Valencia for one semester only are NOT eligible to waive the SHIP with MAPFRE health insurance coverage. Students studying abroad for one semester need to be actively enrolled in a plan that meets the SHIP regulation and the standard waiver criteria following the instructions below: 1. Go to www.gallagherstudent.com/Berklee. 2. Follow the login Instructions. 3. Click “Waive” 4. Follow the instructions to complete the form. The Frequently Asked Questions outline the waiver criteria. To connect directly with a member of the Gallagher team you may call them at (800) 391-8057

Accessibility resources

Accessibility Statement Berklee College of Music values diversity and inclusion; we are committed to providing accessibility in a climate of mutual respect and full participation. If you would like to request accommodations due to a disability, please contact the office of Accessibility Resources: accessibilityresources@berklee.edu. Visit the Accessibility Resources website for information about documentation requirements, accommodations and services provided.

Additional Resources

Emotional wellbeing

Berklee offers free, confidential, and safe in person mental health services. Counseling is offered to address anxiety, depression, substance use, eating concerns, trauma, bipolar disorder, etc. for Berklee Valencia students. To access these services, call CEDIN at +34 602 41 74 04 and make a counseling appointment.

National suicide prevention lifeline for U.S. Citizens

All U.S. citizens have access to the National Suicide Prevention Lifeline. The Lifeline provides 24/7, free, and confidential support for people in distress; prevention and crisis resources for you or your loved ones; and best practices for professionals. Services are available day or night, every day of the year, by calling 1-800-273-TALK (8255) or by using Lifeline Chat. Services are available in English, Spanish, and for the deaf and hard of hearing community. While referrals to community providers are not available in Spain, the Lifeline has a host of other resources that could be helpful.

Connect with 112 for Mental Health–Related Emergencies

Anyone who experiences a mental health–related emergency can connect directly with 112. There are currently no private hospitals in Valencia that can admit patients in critical emergency psychiatric situations, so all citizens (including Berklee students) need to go through the public health system by calling 112 to get emergency treatment for these particular reasons. Once the critical situation has been managed at the public hospital, patients will then be referred to a private institution or be discharged.

Frequently Asked Questions: Health and Support

How do I enroll in health insurance?

All students enrolled at Berklee College of Music´s Valencia Campus are required to register within Berklee´s Student Health Insurance Plan provided by MAPFRE for their academic year:

Regardless of whether you are studying abroad in Valencia for one semester, or are enrolled in one of our Graduate Programs, you´ll be automatically registered within Berklee´s Student Health Insurance Plan for the duration of your program. Furthermore, every Berklee student enrolled at the Valencia Campus has access to Berklee´s Medical Assistance Team. This team will connect you to your required medical service, any time of the day. This service has specifically been prepared for you as students of Berklee´s Valencia Campus and therefore our staff will be able to assist you in English as well as in Spanish. You should call Berklee´s Medical Assistance Team to book a doctor´s appointment and when seeking urgent care.

Who do I call if I have questions about the student health insurance plan?

For questions about what's covered under your health insurance plan or any enrollment concerns, please email: berklee@segurosbarron.com. For any other questions regarding your student health insurance plan or Berklee´s Medical Assistance Team please email: studentaffairsvalencia@berklee.edu or berklee@upromedes.com.

When will I get my health insurance ID card?

Providing you submit all personal information on time prior to your arrival to Valencia (passport information), you should receive your MAPFRE health insurance ID card during Orientation. Please email us at: studentaffairsvalencia@berklee.edu with any questions regarding the status of your MAPFRE ID card or to request a replacement.

How can I get my prescriptions if I don't get my card until after the start of the semester?

If you need to see a doctor or fill a prescription before you receive your ID card, please email berklee@upromedes.com Please note that prescribed medications will not be covered by your health insurance plan.

What are the costs of copayments for doctor visits, if any?

To know what medical specialties are covered by your health insurance plan please refer to:

Some specialized treatments such as physiotherapy and non-urgent dental care are not covered by your health insurance plan, and therefore you will be responsible for the total costs of these appointments. Please make sure you talk to Berklee´s Medical Assistance Team ahead of making any doctors ‘appointments so they can confirm these details for you.

Where are the nearest health care facilities?

These are the two facilities nearest campus. It is always recommended that you contact the Berklee Medical Assistance Team prior to walking in. Medical Walk-in Clinic (for non-emergency illness) Clinica Sorolla Carrer de Campoamor, 85 46022, Valencia Hours: Monday to Friday, 9:00 am - 2:00 pm, 3:30pm - 8:00pm Full-Service Hospital (for illness or emergencies) Hospital Casa de la Salud C/ Dr Manuel Candela, 41 46021 Valencia Hours: 24 hours a day, 7 days a week Hospital Casa de la Salud is multi-specialty hospital offering a wide range of medical and surgical specialties and conveniently located within 15 minutes from the Valencia Campus. Hospital Casa de la Salud also offers urgent care for sudden illnesses "after hours" and during evenings and weekends.

Where are the nearest pharmacies?

Pharmacies (farmacias) are located in every neighborhood in Valencia. They’re generally open from Monday to Friday from 9.30AM to 2:00PM and 5.00PM to 9.30PM, and Saturday 9.30AM to 2.00PM. Information about pharmacies open 24 hours a day (Farmacia de guardia) can normally be found on the window or doors of any pharmacy. You can also find pharmacy services on this link.

What do I do if I get a bill in the mail stating I owe money for a recent medical service?

As long as the medical specialty you are requesting is covered by your health insurance plan, MAPFRE should take care of any bills as soon as you show your MAPFRE ID card to the medical service provider. However, should you receive a bill or need to be reimbursed for services, please email berklee@upromedes.com, attaching your proof of payment if seeking reimbursement. Make sure your state your name, health insurance ID number, and school name.

Is there dental coverage?

No, but students enrolled in Berklee's Student Health Insurance Plan have access to a Dental insurance program, a discount program available to students. For more information please email: berklee@segurosbarron.com.

How long will the student health insurance cover me?

You will be covered under MAPFRE´s student health insurance plan so long as you are enrolled at the Valencia campus. If you are a graduate student, you will be covered until the end of July.

Can I continue coverage after the policy terminates?

Yes. To continue coverage on a direct-pay basis after your policy terminates please email berklee@segurosbarron.com.

Will the student health insurance cover me if I decide to travel for personal reasons?

Berklee's Student Health Insurance Plan will cover you as long as you are in Spain. If you are planning to travel around Europe or beyond for non-academic reasons, you should plan to purchase additional travel insurance. Once you leave Spain, you should make sure you have a valid Travel Insurance coverage which provides at least Emergency evacuation services as well as medical insurance in the event of an accident. We recommend purchasing via Seven Corners. Save the website information and any instructions provided as reference in case you need to access services. Trip Cancellation Insurance and Personal Property Coverage are also available for purchase on this site. You can also contact berklee@segurosbarron.com for other alternatives on travel insurance coverage.

Can I add my spouse and/or child to the student health insurance plan?

Insured students may also enroll their spouse and/or children who reside with the student. Dependent coverage must be purchased for the same time period as the student's period of coverage and cannot exceed coverage purchased by the student. For example, a student enrolled for annual coverage cannot purchase independent coverage for the spring semester. Students may enroll their eligible dependents for an additional premium by emailing studentaffairsvalencia@berklee.edu. For information on additional premium costs (above the student premium) and coverage dates, contact berklee@segurosbarron.com.

How do I contact Berklee´s Counselor?

Currently enrolled students can set up an intake appointment CEDIN at: CEDIN SALUD Telephone: +34 602 41 74 04 to make a counseling appointment. Address: C/ Garrigues 8, 1st floor door #2, Valencia, 46001 E mail: info@cedinsalud.com https://cedinsalud.com/ At the intake appointment, the counselor will assess needs and discuss all treatment options with the student. Please note Berklee´s Counselor respects confidentiality. Spanish and US laws and ethical guidelines for therapists require that student visits and all information shared during therapy sessions remain confidential. Counselors cannot release information to anyone without a student's written permission. This includes friends, instructors, and parents. Records of therapy sessions are kept in a secure electronic medical record. Exceptions to confidentiality occur only under special circumstances such as being in imminent danger to self or others. A counselor will review these exceptions in detail at the intake appointment.

How do I get help in the event of an emergency?

You should call 112 from any phone to reach the police department, fire department, or ambulance in a life-threatening emergency situation. To speak to Berklee´s front desk call: +34 963 302 663, explain your situation and they will direct your call . During Campus Opening Hours Only.

If you need assistance in Livensa (residence) call: +34 722 893 303
If you need Medical Assistance call: +34 618 001 661
If you need Mental Health assistance call: +34 602 41 74 04

After securing emergency services, please email ccampos2@berklee.edu and studentaffairsvalencia@berklee.edu

Do I have to be vaccinated before the academic year starts?

A: For the time being, there is no requirement to be vaccinated against covid-19 to access the Valencia campus, however we do strongly encourage everyone who has access to approved vaccines in their home country to consider getting the vaccine as soon as possible, and certainly prior to travelling to Spain. Please bear in mind that vaccinations are currently considered the most effective preventive measure against health complications derived from covid-19 by health authorities around the world and having documentation that shows that you are fully vaccinated may also facilitate your travel to Spain.