The health and safety of our students is a top priority at Berklee. There are many resources available to help answer questions and connect students with people who can assist them in getting the help they need.
Berklee Valencia Health & Wellness Assistance
Berklee Valencia Health & Wellness Assistance
We offer a single, dedicated phone number to assist students in matters of Health and Wellness. The different options will guide you to the appropriate service or support. Whether it's for a medical or mental health emergency, booking an appointment with a doctor or simply reaching out to the Student Affairs department with student-related concerns, we're here to help.
HEALTH & WELLNESS
+34 960 130 131
Please note that emergency mental health support and emergency medical support are available on this number 24/7, but that some services, including non-urgent medical appointments, may be available during office hours only (CET). Valencia students may also call 112 for First Responders Emergency Services.
MAPFRE Health Insurance
MAPFRE Health Insurance
All students enrolled in a program at Berklee’s campus in Valencia are automatically enrolled in MAPFRE's health insurance coverage program, specifically designed for Berklee Valencia students. Once you are accepted, you will receive more information about the extensive coverage in the Student Handbook.
WHAT DOES THE MAPFRE INSURANCE FOR BERKLEE STUDENTS COVER?
- Pre-existing conditions
- Appointments with English speaking doctors
- Illnesses & injuries that happen while in Spain
- Physiotherapy treatment (not pharmaceutical)
- Medical treatment (not pharmaceutical)
- Non urgent dental care
- Routine health check-up
- Prescribed pharmaceutical medication
- Alternative medical treatment
- Healthcare assistance and/ or medical expense arising from the consequences of high-risk activities
- Orthopedic devices
- Medical treatment at public health hospitals
- Medical attention outside of Spain
NOTE: Berklee Study Abroad students should refer to Berklee Study Abroad: Accepted Students for specific information on Health and Travel Insurance related to their program. If you have any questions about MAPFRE´s health insurance please contact email@example.com.
Berklee medical assistance program
Full-Service Hospital (for illness or emergencies)
- Hospital Casa de la Salud
Address: C/ Dr Manuel Candela, 41
Hours: 24 hours a day, 7 days a week
Hospital Casa de la Salud is a multi-specialty hospital offering a wide range of medical and surgical services conveniently located within 15 minutes from the Valencia campus. Hospital Casa de la Salud also offers urgent care for sudden illnesses "after hours," evenings, and weekends.
Counseling services in Valencia
Global Counseling Services: Call or Chat with a Counsellor from MY SSP
Student Health Insurance Program (SHIP)
Valencia Waiver process: Graduate students, First Year Study Abroad students & Full Academic Year Study Abroad students, Berklee Online students:
All graduate students, First Year Abroad students and students studying in Valencia for a full academic year as part of the Study Abroad program are eligible to waive the SHIP with their MAPFRE Spanish health insurance coverage. To submit your waiver, please follow the instructions below: 1. Go to www.gallagherstudent.com/Berklee 2. Follow the login instructions. 3. Click on the “Waive” button under “Plan Summary.” 4. Access the drop down box to select “MAPFRE” as your insurance company 5. Select “No” when asked if this is a US-based insurance company 6. Enter “Spain” as the country 7. Enter your Berklee ID # as you may not have your MAPFRE ID when completing this form
8. Enter “International Plan” for type of plan 9. Use the following company address and city “SCHOLAR ORELLANA 18 46008”, Valencia 10. Enter “MA” for state and 02115 for zip code 11. Submit for processing 12. An email will be sent to student with a confirmation note – please keep for your reference The Frequently Asked Questions outline the waiver criteria. To connect directly with a member of the Gallagher team you may call them at (800) 391-8057
Valencia Waiver process: One-Semester Study Abroad students:
Study Abroad students studying in Valencia for one semester only are NOT eligible to waive the SHIP with MAPFRE health insurance coverage. Students studying abroad for one semester need to be actively enrolled in a plan that meets the SHIP regulation and the standard waiver criteria following the instructions below: 1. Go to www.gallagherstudent.com/Berklee. 2. Follow the login Instructions. 3. Click “Waive” 4. Follow the instructions to complete the form. The Frequently Asked Questions outline the waiver criteria. To connect directly with a member of the Gallagher team you may call them at (800) 391-8057
National suicide prevention lifeline for U.S. Citizens
Connect with 112 for Mental Health–Related Emergencies
Frequently Asked Questions: Health and Support
How do I enroll in health insurance?
Regardless of whether you are studying abroad in Valencia for one semester, or are enrolled in one of our Graduate Programs, you´ll be automatically registered within Berklee´s Student Health Insurance Plan for the duration of your program. Furthermore, every Berklee student enrolled at the Valencia Campus has access to Berklee´s Medical Assistance Team. This team will connect you to your required medical service, any time of the day. This service has specifically been prepared for you as students of Berklee´s Valencia Campus and therefore our staff will be able to assist you in English as well as in Spanish. You should call Berklee´s Medical Assistance Team to book a doctor´s appointment and when seeking urgent care.
Who do I call if I have questions about the student health insurance plan?
When will I get my health insurance ID card?
How can I get my prescriptions if I don't get my card until after the start of the semester?
What are the costs of copayments for doctor visits, if any?
Some specialized treatments such as physiotherapy and non-urgent dental care are not covered by your health insurance plan, and therefore you will be responsible for the total costs of these appointments. Please make sure you talk to Berklee´s Medical Assistance Team ahead of making any doctors ‘appointments so they can confirm these details for you.
Where are the nearest health care facilities?
Where are the nearest pharmacies?
What do I do if I get a bill in the mail stating I owe money for a recent medical service?
Is there dental coverage?
How long will the student health insurance cover me?
Can I continue coverage after the policy terminates?
Will the student health insurance cover me if I decide to travel for personal reasons?
Can I add my spouse and/or child to the student health insurance plan?
How do I contact Berklee´s Counselor?
How do I get help in the event of an emergency?
- If you need assistance in Livensa (residence) call: +34 722 893 303
- If you need Medical Assistance call: +34 618 001 661
- If you need Mental Health assistance call: +34 602 41 74 04