Health and Wellness

All students enrolled in a program at Berklee's campus in Valencia are automatically enrolled in MAPFRE's health insurance coverage program, specifically designed for Berklee Valencia students. Once you are accepted, you will receive more information about the extensive coverage in the Student Handbook. The table below offers a quick overview of coverage, but you can access the full terms and conditions in the General MAPFRE Policy Terms and the MAPFRE Annex Conditions including exclusions.

The MAPFRE insurance for Berklee students will cover...

• Pre-existing conditions
• Appointments with English-speaking doctors
• Illnesses and injuries that happen while in Spain
• Physiotherapy treatment (not pharmaceutical)
• Medical treatment (not pharmaceutical)

The MAPFRE insurance for Berklee students will NOT cover...

• Non-urgent dental care
• Routine health check-up
• Prescribed pharmaceutical medication
• Alternative medical treatment
• Healthcare assistance and/or medical expenses arising from the consequences of high-risk activities
• Orthopedic devices
• Medical treatment at public health hospitals
• Medical attention outside of Spain

The MAPFRE health insurance program also provides basic and limited travel insurance in case of a medical emergency outside of Spain. Students are encouraged to review the relevant terms and conditions of their policy before travel. NOTE: Berklee Study Abroad students should refer to Health and Travel Insurance for specific information related to their program.

If you have any questions about MAPFRE's health insurance please contact wellnessvalencia@berklee.edu.

All Berklee students at the Valencia campus have free and confidential access to professionally trained and licensed clinicians while officially enrolled. Our Counseling services can provide short-term counseling or refer students to other doctors as required, giving them an opportunity to receive help with depression, anxiety, stress management, relationship and family concerns, sexual assault or harassment, substance abuse, wellness, crisis intervention, and any other concern impacting their mental health.

Students have access to a limited number of counseling sessions during their time enrolled at the Valencia campus, as well access to out-of-hours and emergency mental health support 24/7 through our Berklee Valencia Health and Wellness number: +34 960 130 131. 

Please email wellnessvalencia@berklee.edu for more information on accessing Berklee Valencia's current counseling services

Berklee Valencia has a single, dedicated phone number to assist students in matters of health and wellness: +34 960 130 131. Services available through this number include access to the medical assistance coordination team (both scheduling of appointments and off-hours/emergency medical assistance), access to off-hours and emergency mental health support, and access to a member of the Student Affairs, Diversity, and Inclusion team. Please note that emergency mental health support and emergency medical support are available through this number 24/7, but that some services, including non-urgent medical appointments, may be available during office hours only (CET).

Valencia students should call 112 for first responders emergency services.

Please save the Berklee Valencia health and wellness number on your phone by scanning this QR code:

Through MAPFRE, you will have access to a very broad range of providers all over the city. However, you are likely to mostly be using three main medical centers, all of them relatively close to campus. Clinica Sorolla and MAPFRE Salud provide general medicine and medical specialities by appointment. Hospital La Salud is a multi-specialist hospital offering a wide range of medical and surgical specialities, by appointment. It also offers off-hours and emergency care during, including evenings and weekends, which do not require a prior appointment. We recommend that students make use of the services of Upromedes to book appointments, but also when attending Hospital La Salud for emergency or off-hours care as they can provide assistance in navigating the care.

The state of Massachusetts requires that all Berklee students be enrolled in a health insurance plan that offers comprehensive coverage, wherever their location of study. All coverage must be in effect while students are enrolled at Berklee College of Music, even when studying abroad at the Valencia campus as a graduate or undergraduate student. We recommend that your primary insurance plan provides coverage everywhere in the United States and abroad, and that it includes provisions for medical evacuation and repatriation of remains.

The Berklee Student Health Insurance Plan (SHIP) is underwritten by Blue Cross Blue Shield of Massachusetts and administered by Gallagher Student Health and Special Risk (gallagherstudent.com/Berklee). For more information on coverage details, please contact Gallagher Student Health and Special Risk Customer Service.

All Valencia students are automatically enrolled in and charged for the Berklee SHIP but may waive (decline) participation in Berklee's SHIP by demonstrating they are enrolled in a health insurance plan that meets the requirements of their program. The insurance coverage requirements for waiving the SHIP are determined by Massachusetts Student Health Insurance Plan regulations; they are not internal policies set by Berklee.

Valencia waiver process: graduate students, first year study abroad students and full academic year study abroad students, Berklee Online students:

All graduate students, First Year Abroad students and students studying in Valencia for a full academic year as part of the Study Abroad program are eligible to waive the SHIP with their MAPFRE Spanish health insurance coverage. To submit your waiver, please follow the instructions below:

1. Go to gallagherstudent.com/Berklee
2. Follow the login instructions.
3. Click on the “Waive” button under “Plan Summary.”
4. Access the drop down box to select “MAPFRE” as your insurance company
5. Select “No” when asked if this is a US-based insurance company
6. Enter “Spain” as the country
7. Enter your Berklee ID # as you may not have your MAPFRE ID when completing this form
8. Enter “International Plan” for type of plan
9. Use the following company address and city “SCHOLAR ORELLANA 18 46008” Valencia
10. Enter “MA” for state and 02115 for zip code
11. Submit for processing
12. An email will be sent to student with a confirmation note. Please keep for your reference.

The Frequently Asked Questions outline the waiver criteria. To connect directly with a member of the Gallagher team please call 800-391-8057.

Valencia waiver process: One-Semester Study Abroad students:

Study Abroad students studying in Valencia for one semester only are NOT eligible to waive the SHIP with MAPFRE health insurance coverage. Students studying abroad for one semester need to be actively enrolled in a plan that meets the SHIP regulation and the standard waiver criteria following the instructions below:

1. Go to gallagherstudent.com/Berklee.
2. Follow the login Instructions.
3. Click “Waive”
4. Follow the instructions to complete the form.

The Frequently Asked Questions outline the waiver criteria. To connect directly with a member of the Gallagher team you may call them at 800-391-8057.

All other students studying at Berklee's campus in Valencia should contact studentaffairsvalencia@berklee.edu for confirmation on whether SHIP is a requirement for their program of study.

The TELUS Health app offers 24/7 crisis, real-time, brief, and solution-focused counseling with a dedicated clinician over phone, chat/text, or video. Download TELUS Health.

Connect with 112 for Mental Health-Related Emergencies

Anyone who experiences a mental health-related emergency can connect directly with 112. There are currently no private hospitals in Valencia that can admit patients in critical emergency psychiatric situations, so all citizens (including Berklee students) need to go through the public health system by calling 112. Once the critical situation has been managed at the public hospital, patients will then be referred to a private institution or be discharged.

National suicide prevention lifeline for U.S. Citizens

All U.S. citizens have access to the National Suicide Prevention Lifeline. The Lifeline provides 24/7, free, and confidential support for people in distress; prevention and crisis resources for you or your loved ones; and best practices for professionals. Services are available day or night, every day of the year, by calling 1-800-273-TALK (8255) or by using Lifeline Chat. Services are available in English, Spanish, and for the deaf and hard of hearing community. While referrals to community providers are not available in Spain, the Lifeline has a host of other resources that could be helpful.

Access Self Guided Resources

Students at the Valencia campus can also access self-guided resources like SilverCloud, an emotional well-being questionnaire, and organizations, hotlines, and resources through Berklee Boston's Counseling Services. If at any point you would like to be connected to Valencia-specific community resources, please contact the Health and Wellness team at wellnessvalencia@berklee.edu 

All students enrolled at Berklee College of Music's Valencia Campus are required to register within Berklee's Student Health Insurance Plan provided by MAPFRE for their academic year:

• General MAPFRE Policy Terms: 

  File

  CS-4086-SALUD-I-ED.-01-22-Asistencia-Sanitaria-Inglés-1.pdf (1.27 MB)

• MAPFRE Annex Conditions including exclusions: 

  File

  2.-719067_MAPFRE-Anexo-I_EN-REVISED.pdf (249.98 KB)

Regardless of whether you are studying abroad in Valencia for one semester, or are enrolled in one of our graduate programs, you'll be automatically registered within Berklee's Student Health Insurance Plan for the duration of your program. Furthermore, every Berklee student enrolled at the Valencia Campus has access to Berklee's Medical Assistance Coordination Team. This team will connect you to your requested medical service, any time of the day. This service has specifically been prepared for you as students of Berklee's Valencia Campus and therefore their staff will be able to assist you in English as well as in Spanish. You should call Berklee's Medical Assistance Coordination Team to book a doctor's appointment and when seeking urgent care.

For questions about what's covered under your health insurance plan or any enrollment concerns, please email: berklee@segurosbarron.com. For any other questions regarding your student health insurance plan or Berklee's medical assistance coordination team please email: studentaffairsvalencia@berklee.edu or berklee@upromedes.com.

Providing you submit all personal information on time prior to your arrival to Valencia (passport information), you should receive your MAPFRE health insurance ID card during orientation. Please email us at: studentaffairsvalencia@berklee.edu with any questions regarding the status of your MAPFRE ID card or to request a replacement.

To know what medical specialties are covered by your health insurance plan please refer to:
General MAPFRE Policy Terms
MAPFRE Annex Conditions including exclusions
Some specialized treatments are not covered by your health insurance plan, and therefore you will be responsible for the total costs of these appointments. Please make sure you talk to Berklee's Medical Assistance Coordination Team ahead of making any doctors' appointments so they can confirm these details for you.

We strongly recommend that you confirm coverage of your treatment prior to any intervention by presenting your MAPFRE insurance card to the medical provider. In such cases, the medical provider will make a note of your details and costs should be charged directly to your insurance. If you receive a bill or need to be reimbursed for services, please email berklee@upromedes.com, attaching your proof of payment if seeking reimbursement. Make sure you state your name, health insurance ID number, and school name. Note that MAPFRE will only cover or reimburse costs for services covered by your policy.

MAPFRE includes very limited, emergency dental care. Please always read the terms and conditions carefully and check with the provider prior to engaging dental care services.

Your health insurance with MAPFRE is linked to your enrollment at Berklee Valencia so you will be covered for the duration of your enrollment. If you withdraw prior to the completion of your program your health insurance coverage will also cease.

Yes. To continue coverage on a direct-pay basis after your policy terminates please email berklee@segurosbarron.com.

All Berklee Valencia students have international travel assistance by World Travel Protection. As part of the program, they have access to the Travel Assist App, which informs travelers in real time about possible risks affecting where they are and other locations in their itinerary.

Traveler Assist technology can help to ensure students are traveling safely and have instant access to support should an incident arise. With World Travel Protection's travel risk management app, travelers have the ability to mask their location within a general 5-kilometer radius. This ensures they receive relevant information while also alleviating concerns of constant tracking.

High-precision tracking is also available and triggered when the traveler calls the program for assistance directly in their Travel Assist App. Users also have the option to share their precise location or check-in to share a nominated location. That's when the team steps in to provide travelers with emergency help whenever they need it. More information about this program will be provided to enrolled students.

Insured students may also enroll their spouse and/or children who reside with the student. Dependent coverage must be purchased for the same time period as the student's period of coverage and cannot exceed coverage purchased by the student. For example, a student enrolled for annual coverage cannot purchase independent coverage for the spring semester. Students may enroll their eligible dependents for an additional premium by emailing studentaffairsvalencia@berklee.edu. For information on additional premium costs (above the student premium) and coverage dates, contact berklee@segurosbarron.com.

Through MAPFRE, you will have access to a very broad range of providers all over the city. However, you are likely to mostly be using three main medical centers, all of them relatively close to campus. Clinica Sorolla and MAPFRE Salud provide general medicine and medical specialities by appointment. Hospital La Salud is a multi-specialist hospital offering a wide range of medical and surgical specialities, by appointment. It also offers off-hours and emergency care during, including evenings and weekends, which do not require prior appointment. We recommend that students make use of the services of Upromedes to book appointments, but also when attending Hospital La Salud for emergency or out-of-hours care as they can provide assistance in navigating the care.

Pharmacies (“farmacias”) can be found in most neighborhoods in Valencia. They are generally open from Monday to Friday from 9:30 a.m. to 2:00 p.m. and 5:00 p.m. to 9:30PM, and Saturday 9:30 a.m. to 2:00 p.m. Information about pharmacies open 24 hours a day (“farmacia de guardia”) can normally be found on the window or doors of any pharmacy.

So long as the medication is available in Spain, it should be possible for a doctor or specialist to renew your prescription medication. You can book an appointment through our medical assistance coordination team through the Berklee health and wellness number: +34 960 130 131 (extension 3 "book an appointment"). If you would like to check whether a specific medication is available in Spain prior to arriving in Valencia you can email the Berklee medical assistance coordination team at berklee@upromedes.com. Please note that the cost of the actual prescription medication will not be covered by your health insurance plan.

If you need to see a doctor in order to renew a medication prescription before you receive your ID card, please email berklee@upromedes.com Please note that prescribed medications will not be covered by your health insurance plan.

• You should call 112 from any phone to reach the police department, fire department, or ambulance in a life-threatening emergency situation.
• However you may also call our unique health and wellness phone number at +34 960 130 131 and dial 1 in case of a mental health emergency or dial 2 in the case of a medical emergency.
• To speak to Berklee's front desk call: +34 963 302 663, explain your situation and they will direct your call (during campus opening hours only).
• If you need assistance in Livensa (residence) call: +34 722 893 303.
• After securing emergency services, please email dtanner3@berklee.edu and studentaffairsvalencia@berklee.edu.

There is no requirement to be vaccinated against COVID-19 to access the Valencia campus; however we strongly recommend staying up to date with the CDC's COVID-19 vaccination recommendations and getting vaccinated to protect yourself and others. Covid vaccinations have been shown to be highly effective in preventing serious illness.