Student Services

Introduction Academic Affairs Housing Health, wellness and support services Student Activities Student Policies FAQs
 

Introduction

From acceptance to graduation to the launch of one’s career in music, students have many needs and questions along the way. Berklee College of Music meets those needs and answers those questions with a system of student services that simultaneously empowers students to take responsibility for their own education while also providing a level of support that helps to ensure that students’ experience at the world’s leading college for contemporary music is of the highest quality.

The Student Affairs team in Valencia seeks to provide students with the services and support systems needed to ensure their well-being and ultimately their success. Furthermore, we seek to enrich the student experience by cultivating active leaders, community builders and global citizens through a wealth of extracurricular opportunities for growth and development.

In this section you will find all relevant information regarding Student Services and Policies applicable to all Berklee students, as well as more specific and relevant information for students on the Valencia campus, regardless of whether you are enrolled for two weeks, a semester, a year or even longer.

Academic Affairs

Registration

Graduate Students
Graduate students will register for their semester classes through regular meetings with their faculty advisers. Students with outstanding financial obligations must make prior arrangements with the Office of the Bursar in order to register.

The college may make changes to a student’s registration schedule in situations including but not limited to the following: (1) if a course is canceled, or (2) if the student becomes ineligible to enroll in a course due to failing a requisite course.

See the Graduate Bulletin for more information regarding course registration.

Undergraduate Students
Students participating in the Berklee Study Abroad program during spring and fall semesters will register for classes with the help of the study abroad office. Contact studyabroad@berklee.edu.

How to Request a Transcript

Berklee now offers an online transcript request service. Official electronic (eTranscripts) and paper transcripts can be ordered online through our transcript partner, Parchment, an authorized delivery agent specializing in secure transcript exchange.

When ordering online, your authenticating user name and password serves as your electronic authorization.

More Information on How to Request a Transcript

Contact the Registrar in Valencia

Contact academicaffairsvalencia@berklee.edu for questions regarding registering for classes or policies.

Student Success

Berklee is committed to helping students succeed in their studies and has established a plan to assist with student success and retention as well as policies to measure satisfactory academic progress

Housing

Undergraduate students

Undergraduate students are required to stay in housing arranged by Berklee. Visit the links below for more information on housing for the two specific undergraduate programs.

*Please note that in addition to housing Berklee’s undergraduate students, Livensa Living Valencia Marina Real lodges students from Berklee’s non-residential programs as well as students from other academic institutions. Therefore, room availability is limited. Housing at Livensa will be assigned on a first-come, first-served basis upon receipt of the program deposit.

Berklee will provide students with alternative accommodation if the appropriate lodging for Berklee undergraduate students is no longer available at Livensa. Should you be provided with alternative housing, please keep in mind that the amenities and location may vary. More information will become available to you as soon as possible once the need for alternative housing is confirmed.

Graduate and Summer students

Students in Graduate Programs and our Summer Performance Program must arrange their own housing, with options ranging from finding an apartment to staying at a nearby private student residence hall.

The Valencia campus does not offer student housing directly, but there are many options available for students to choose from. Students can rent a room in a private apartment or rent an entire apartment and arrange to share with classmates. There are also several student residences near campus where students can stay in individual or double rooms, with or without meal plans.

Berklee does not provide any professional legal and/or real estate advice and is therefore not liable for the services carried out by any of these external agencies.

Living in Valencia

Valencia is a large city, and you can choose to live near the beach, near campus, in the center, or in one of several up-and-coming neighborhoods. You should consider how far you want to live from campus, and also if you want to walk, ride a bike or take public transportation. The public transportation system in Valencia is well developed, with various subway lines and an extensive bus system.

Neighborhoods near campus

While basically anywhere in Valencia can be a good choice to live, living somewhere inside the orange box (see image below) is near campus and relatively easy to reach by bus, bike or foot. The popular neighborhoods and areas closest to campus are highlighted with a dotted orange line.

Some websites allow you to search for apartments by district. The two sub-districts closest to campus are:

  • District Quatre Carreres, sub-district Ciutat de les Arts i de les Ciencies
  • District Camins al Grau, sub-district Penya-Roja

Note that these two districts have higher than average rent compared to other areas of Valencia, due to their prime location.
map

Housing Options

Student residence halls

Valencia is home to several universities, with a selection of privately run student residences (dorms) rising to suit student needs. Students can choose to stay in a single or double room, with a wide range of amenities to choose from, including several meal plan options.

The following student residences are all located about the same distance from the Berklee in Valencia campus:

Apartments in Valencia

Apartments in Valencia can be rented furnished or unfurnished, and range in price and quality from run-down to luxurious. Many rooms and apartments are available on the market, and students should exercise prudence when renting private rooms or apartments, especially when it comes to wire transfers of money. Keep in mind that most apartment owners and agencies speak Spanish, with limited English.

Once you find a room or apartment that you like, you should ask if there is a rental contract you can see. You should ask what the terms and conditions are for deposits, length of stay, and other terms. A good question to ask is whether the “gastos de comunidad” (building maintenance fee) is included in the cost of rent, or if electricity and water are included (usually, they are not).

We also offer our incoming students a housing database of landlords that have collaborated with previous Berklee Valencia students. If you wish to have access to this database please email us at studentaffairsvalencia@berklee.edu

There are multiple websites and agencies that can help with your apartment or room search, including the following sites

Student orientated real estate portals - flats for rent:

General real estate portals:

Hotels

A hotel may be a desirable option for a quick visit. Here are a few hotels in the center of Valencia or near campus. For short stays, you can also check some of the short-stay apartment options in the links found under “Short to Medium-Term Apartments.”

Relocation services

Relocation services are available to students wishing to receive extra assistance during their move to Valencia. CSS consulting can help students with searching for accommodation, reviewing rental agreements, city tours, airport pick ups, and more.

Additional recommendations

The following links might provide additional recommendations to help in the accommodation search:


Short term housing for summer students

Student residence halls

There are privately run student residences which offer temporary housing at very affordable rates to both Berklee summer course students and graduate students arriving in the week/s before orientation to find an apartment and get settled in before classes begin.
This is a good option for students who want a place to stay for a short period of time while they look for a long-term housing solution or during summer courses. Contact directly the residence hall you are interested in for more information.

Frequently Asked Questions

Which neighborhood should I live in?

There are many beautiful neighborhoods in Valencia in which to live. However, as a Berklee student, it is very likely you’ll want to live as close to the campus as possible so you can maximize the campus facilities and resources. These are the nearby recommended areas that we encourage you to explore in your search for accommodations:

  • Ruzafa, 23 minutes walking / 10 minutes biking
  • L’Example, 15 minutes walking / 7 minutes biking
  • Cuatre Carreres, 12 minutes walking / 6 minutes biking
  • Penya Roja, 11 minutes walking / 5 minutes biking
  • La Alameda-Avenida de Francia, 15 minutes walking / 6 minutes biking
  • El Carmen, 50 minutes walking / 15 minutes biking (old town district)

How should I go about finding an apartment?

To find an apartment you can contact one of the recommended websites or agents in the above section "Rent an apartment (long-term)", or you can get in touch with our former students who are renting directly from private owners. Berklee does not endorse any of these alternatives, but we can help you connect with former students to get the contact information of apartment owners.

Contact studentaffairsvalencia@berklee.edu to get in touch with former students.

How early should I plan to start looking for an apartment? How soon should I arrive in Valencia before the start of my program?

We recommend you arrive in Valencia at least two weeks before orientation so you can get familiar with the neighborhoods and make informed decisions about where to live. We encourage students to stay at a short-term accommodation on arrival while they search for long-term alternatives, and highly recommend all students to see the place before signing a rental agreement.
What should I take into consideration when signing a lease with a landlord/ agent?

  1. Make sure that your rental agreement is translated into English before signing and committing to it.
  2. Consider the breaking clauses before committing to a year-long contract. Sometimes, students change their mind halfway through the year about where to live and with whom. Make sure you understand the repercussions of breaking a contract before it ends, prior to committing to it. Furthermore, ask your landlord/agent what would happen if one of the tenants wants to move out and the others want to stay: what would be the consequences? Make sure that all tenants understand this before you sign an agreement together.
  3. Communicate well with your future flatmates. Make sure you know the person/s you will share your apartment with for the whole year before committing to an agreement with them.
  4. Deposits: Real estate agents and websites usually ask for one month’s rent and one month’s deposit in order to secure your apartment. This is a normal procedure. The month’s rent works as a commission (and is non-refundable) and the deposit will only be refundable in its entirety once you return your keys and the landlord/agent checks that the apartment is in the same condition as when you entered. Do not agree to pay any more than two months’ rent to secure an apartment.

How much should I expect to pay for utilities? Are they usually included in the rent?

Depending on the agreement you sign with the landlord/agent, utility bills (electricity, water, gas) may or may not be included in your rent. Make sure you understand the terms and conditions of your rental agreement before signing, and note that bills might be up to 70–90 euros per person per month (the total cost might also be subject to the number of people living in the apartment). Also, note that heating/air-conditioning is expensive. Do make sure you switch off your devices when leaving the apartment or your bills might shoot up!

WiFi connectivity might be charged separately from utility bills, and should cost you around 50€ per month. There are many internet providers you can try: Movistar, Ono and Orange are some of the ones recommended by Berklee students. We highly encourage you to visit the Phone House at either El Saler or Aqua mall (both within a 10-minute walk from the campus), as they will be able to recommend the best provider for you depending on your needs.

What is the average rent I should expect to pay?

Renting a two- or three-bedroom apartment nearby campus or in one of the areas recommended averages 400€ to 1,200€ per month (approximately, not including utilities). Usually, students prefer to share an apartment with other Berklee students rather than renting a room with non-Berklee people, but there are a number of agents offering either option. Renting as a group (two or three people) is normally cheaper than one-bedroom apartments.
What is the public transportation system like in Valencia?

The EMT service is the public bus system in Valencia. Night buses do not run as regularly as day buses do and not all routes are offered during night shifts, so to get around the city by night we recommend our students do so by either taxis (6€ minimum evening fare) or using Valenbisi, the public bike system which you will have access to for less than 30€ a year.

The tram and metro services are provided by Metrovalencia, but they do not run in the evenings.

Need housing help?

If you need any advice on housing, write us an email at studentaffairsvalencia@berklee.edu.

Berklee does not provide any professional legal and/or real estate advice and is therefore not liable for the services carried out by any of these external agencies.

Health, wellness and support services

The health and safety of our students is a top priority at Berklee. There are many resources available to help answer questions and connect students with people who can assist them in getting the help they need.

MAPFRE Spanish health insurance

MAPFRE insurance coverage

All students enrolled in a program at Berklee’s campus in Valencia are automatically enrolled in MAPFRE's health insurance coverage program, specifically designed for Berklee Valencia students. Once you are accepted, you will receive more information about the extensive coverage in the Student Handbook.

NOTE: Berklee Study Abroad students should refer to Berklee Study Abroad: Accepted Students for specific information on Health and Travel Insurance related to their program.

If you have any questions about MAPFRE´s health insurance please contact studentaffairsvalencia@berklee.edu.

Berklee medical assistance program
Berklee has joined forces with a team of local medical professionals (Upromedes) to create Berklee's Medical Assistance Program designed to facilitate your experience in Valencia when in need of a doctor or medical specialist.

This service has been specifically prepared for you as a student on the Valencia campus, and the team will assist you in English as well as in Spanish to provide you with any required medical service, any time of the day (more information about this service is provided at orientation).

Below is the medical facility nearest to campus. It is always recommended that you contact the Berklee's medical assistance team prior to walking in.

Full-Service Hospital (for illness or emergencies)

  • Hospital Casa de la Salud
    Address: C/ Dr Manuel Candela, 41
    46021 Valencia
    Hours: 24 hours a day, 7 days a week

map

Hospital Casa de la Salud is a multi-specialty hospital offering a wide range of medical and surgical services conveniently located within 15 minutes from the Valencia campus. Hospital Casa de la Salud also offers urgent care for sudden illnesses "after hours," evenings, and weekends.

Counseling services in Valencia
Cedinsalud is a health center officially authorized by the Valencian health authorities. Their modern and welcoming offices are located right in the center of the city of Valencia, very easily reachable by public or private transport.

As one of the largest mental health companies in Valencia, they are exclusively dedicated to mental health care, emotional well-being and personal development, by offering individual, group and organizational therapy. They have built a multidisciplinary and multilingual team capable of providing psychological care in English, French, Spanish and Portuguese, who will be permanently involved in monitoring Berklee students with very high standards of service quality and from an approach based on support, respect and personal closeness.

They are widely familiar with the usual problems faced by expatriates and have extensive experience working with students from study abroad programs and foreign employees and with profiles of all kinds of ages, nationalities, and cultures. That includes from extremely serious situations to cases of mere improvement of personal and social skills in such common issues as self-esteem reinforcement, self-confidence or stress management.

Contact information:

Cedinsalud
C/ Garrigues nº 8 pta. 2
Valencia
Cedinsalud

e mail: info@cedinsalud.com
+34 602 41 74 04
24/7 hrs service.

Global Counseling Services: Call or Chat with a Counsellor from MY SSP

Berklee provides access to the My Student Support Program (MY SSP) app, a service that offers 24/7 crisis, real-time, brief, and solution-focused counseling with a dedicated clinician over phone, chat/text, or video, or in person. Services are currently available in English, Spanish, French, Mandarin, and Cantonese (Simplified Chinese chat).

Along with immediate and scheduled short-term support, MY SSP also provides free access to a variety of well-being resources such as informational articles, podcasts, assessments, videos, and virtual fitness sessions tailored to your specific needs. By partnering with MY SSP, Berklee strives to make mental health support more accessible than ever before.

Download and explore the app at myssp.app

Urgent medical care

The opening hours of the Student Affairs office at the Valencia campus are Monday to Friday from 9:30 a.m. to 2:00 p.m. (CET), and by appointment from 3:00pm to 5:00pm. To contact the Student Affairs office during business hours please call: + 34 96 333 28 02 (ext 3403).
Students who need urgent medical care at any time of the day or night should call Berklee's medical team at +34 618 001 661.
Berklee's medical team is a complimentary service for Berklee students that operates 24 hours / 7 days a week.
If a student experiences a mental health emergency at any time during their enrollment at Berklee, members of the Berklee community should also call CEDIN 24/7 at +34 602 41 74 04.
Valencia students may also call 112 for First Responders Emergency Services or go to any private hospital emergency room for assistance.
Student Health Insurance Program (SHIP)

The state of Massachusetts requires that all Berklee students be enrolled in a health insurance plan that offers comprehensive coverage, wherever their location of study. All coverage must be in effect while students are enrolled at Berklee College of Music, even when studying abroad at the Valencia campus as a graduate or undergraduate student. We recommend that your primary insurance plan provides coverage everywhere in the United States and abroad, and that it includes provisions for medical evacuation and repatriation of remains.

The Berklee Student Health Insurance Plan (SHIP) is underwritten by Blue Cross Blue Shield of Massachusetts and administered by Gallagher Student Health and Special Risk (gallagherstudent.com/Berklee). For more information on coverage details, please contact Gallagher Student Health and Special Risk Customer Service.

All Valencia students are automatically enrolled in and charged for the Berklee SHIP.

All Valencia students may waive (decline) participation in the Berklee SHIP by demonstrating they are enrolled in a health insurance plan that meets the requirements of their program. The insurance coverage requirements for waiving the SHIP are determined by Massachusetts Student Health Insurance Plan regulations; they are not internal policies set by Berklee.

Valencia Waiver process: Graduate students, First Year Study Abroad students & Full Academic Year Study Abroad students, Berklee Online students:

All graduate students, First Year Abroad students and students studying in Valencia for a full academic year as part of the Study Abroad program are eligible to waive the SHIP with their MAPFRE Spanish health insurance coverage. To submit your waiver, please follow the instructions below:

1. Go to www.gallagherstudent.com/Berklee
2. Follow the login instructions.
3. Click on the “Waive” button under “Plan Summary.”
4. Access the drop down box to select “MAPFRE” as your insurance company
5. Select “No” when asked if this is a US-based insurance company
6. Enter “Spain” as the country
7. Enter your Berklee ID # as you may not have your MAPFRE ID when completing this form
8. Enter “International Plan” for type of plan
9. Use the following company address and city “SCHOLAR ORELLANA 18 46008”, Valencia
10. Enter “MA” for state and 02115 for zip code
11. Submit for processing
12. An email will be sent to student with a confirmation note – please keep for your reference

The Frequently Asked Questions outline the waiver criteria.

To connect directly with a member of the Gallagher team you may call them at (800) 391-8057

Valencia Waiver process: One-Semester Study Abroad students:

Study Abroad students studying in Valencia for one semester only are NOT eligible to waive the SHIP with MAPFRE health insurance coverage. Students studying abroad for one semester need to be actively enrolled in a plan that meets the SHIP regulation and the standard waiver criteria following the instructions below:

1. Go to www.gallagherstudent.com/Berklee.
2. Follow the login Instructions.
3. Click “Waive”
4. Follow the instructions to complete the form.

The Frequently Asked Questions outline the waiver criteria.

To connect directly with a member of the Gallagher team you may call them at (800) 391-8057

Accessibility resources
Accessibility Statement
Berklee College of Music values diversity and inclusion; we are committed to providing accessibility in a climate of mutual respect and full participation.

If you would like to request accommodations due to a disability, please contact the office of Accessibility Resources: accessibilityresources@berklee.edu.

Visit the Accessibility Resources website for information about documentation requirements, accommodations and services provided.

Additional Resources

Emotional wellbeing

Berklee offers free, confidential, and safe in person mental health services. Counseling is offered to address anxiety, depression, substance use, eating concerns, trauma, bipolar disorder, etc. for Berklee Valencia students. To access these services, call CEDIN at +34 602 41 74 04 and make a counseling appointment.
National suicide prevention lifeline for U.S. Citizens

All U.S. citizens have access to the National Suicide Prevention Lifeline. The Lifeline provides 24/7, free, and confidential support for people in distress; prevention and crisis resources for you or your loved ones; and best practices for professionals. Services are available day or night, every day of the year, by calling 1-800-273-TALK (8255) or by using Lifeline Chat. Services are available in English, Spanish, and for the deaf and hard of hearing community. While referrals to community providers are not available in Spain, the Lifeline has a host of other resources that could be helpful.
Connect with 112 for Mental Health–Related Emergencies

Anyone who experiences a mental health–related emergency can connect directly with 112. There are currently no private hospitals in Valencia that can admit patients in critical emergency psychiatric situations, so all citizens (including Berklee students) need to go through the public health system by calling 112 to get emergency treatment for these particular reasons. Once the critical situation has been managed at the public hospital, patients will then be referred to a private institution or be discharged.

Frequently Asked Questions: Health and Support

Q: How do I enroll in health insurance?

All students enrolled at Berklee College of Music´s Valencia Campus are required to register within Berklee´s Student Health Insurance Plan provided by MAPFRE for their academic year:

Regardless of whether you are studying abroad in Valencia for one semester, or are enrolled in one of our Graduate Programs, you´ll be automatically registered within Berklee´s Student Health Insurance Plan for the duration of your program.

Furthermore, every Berklee student enrolled at the Valencia Campus has access to Berklee´s Medical Assistance Team. This team will connect you to your required medical service, any time of the day. This service has specifically been prepared for you as students of Berklee´s Valencia Campus and therefore our staff will be able to assist you in English as well as in Spanish.

You should call Berklee´s Medical Assistance Team to book a doctor´s appointment and when seeking urgent care.

Q: Who do I call if I have questions about the student health insurance plan?

For questions about what's covered under your health insurance plan or any enrollment concerns, please email: berklee@segurosbarron.com.

For any other questions regarding your student health insurance plan or Berklee´s Medical Assistance Team please email: studentaffairsvalencia@berklee.edu or berklee@upromedes.com.

Q: When will I get my health insurance ID card?

Providing you submit all personal information on time prior to your arrival to Valencia (passport information), you should receive your MAPFRE health insurance ID card during Orientation.

Please email us at: studentaffairsvalencia@berklee.edu with any questions regarding the status of your MAPFRE ID card or to request a replacement.

Q: How can I get my prescriptions if I don't get my card until after the start of the semester?

If you need to see a doctor or fill a prescription before you receive your ID card, please email berklee@upromedes.com

Please note that prescribed medications will not be covered by your health insurance plan.

Q: What are the costs of copayments for doctor visits, if any?

To know what medical specialties are covered by your health insurance plan please refer to:

Some specialized treatments such as physiotherapy and non-urgent dental care are not covered by your health insurance plan, and therefore you will be responsible for the total costs of these appointments. Please make sure you talk to Berklee´s Medical Assistance Team ahead of making any doctors ‘appointments so they can confirm these details for you.

Q: Where are the nearest health care facilities?

These are the two facilities nearest campus. It is always recommended that you contact the Berklee Medical Assistance Team prior to walking in.

Medical Walk-in Clinic (for non-emergency illness)
Clinica Sorolla
Carrer de Campoamor, 85
46022, Valencia
Hours: Monday to Friday, 9:00 am - 2:00 pm, 3:30pm - 8:00pm

Full-Service Hospital (for illness or emergencies)
Hospital Casa de la Salud
C/ Dr Manuel Candela, 41
46021 Valencia
Hours: 24 hours a day, 7 days a week

Hospital Casa de la Salud is multi-specialty hospital offering a wide range of medical and surgical specialties and conveniently located within 15 minutes from the Valencia Campus. Hospital Casa de la Salud also offers urgent care for sudden illnesses "after hours" and during evenings and weekends.

Q: Where are the nearest pharmacies?

Pharmacies (farmacias) are located in every neighborhood in Valencia. They’re generally open from Monday to Friday from 9.30AM to 2:00PM and 5.00PM to 9.30PM, and Saturday 9.30AM to 2.00PM. Information about pharmacies open 24 hours a day (Farmacia de guardia) can normally be found on the window or doors of any pharmacy. You can also find pharmacy services on this link.
Q: What do I do if I get a bill in the mail stating I owe money for a recent medical service?

As long as the medical specialty you are requesting is covered by your health insurance plan, MAPFRE should take care of any bills as soon as you show your MAPFRE ID card to the medical service provider. However, should you receive a bill or need to be reimbursed for services, please email berklee@upromedes.com, attaching your proof of payment if seeking reimbursement. Make sure your state your name, health insurance ID number, and school name.
Q: Is there dental coverage?

No, but students enrolled in Berklee's Student Health Insurance Plan have access to a Dental insurance program, a discount program available to students. For more information please email: berklee@segurosbarron.com.
Q: How long will the student health insurance cover me?

You will be covered under MAPFRE´s student health insurance plan so long as you are enrolled at the Valencia campus. If you are a graduate student, you will be covered until the end of July.
Q: Can I continue coverage after the policy terminates?

Yes. To continue coverage on a direct-pay basis after your policy terminates please email berklee@segurosbarron.com.
Q: Will the student health insurance cover me if I decide to travel for personal reasons?

Berklee's Student Health Insurance Plan will cover you as long as you are in Spain. If you are planning to travel around Europe or beyond for non-academic reasons, you should plan to purchase additional travel insurance. Once you leave Spain, you should make sure you have a valid Travel Insurance coverage which provides at least Emergency evacuation services as well as medical insurance in the event of an accident.

We recommend purchasing via Seven Corners. Save the website information and any instructions provided as reference in case you need to access services. Trip Cancellation Insurance and Personal Property Coverage are also available for purchase on this site.

You can also contact berklee@segurosbarron.com for other alternatives on travel insurance coverage.

Q: Can I add my spouse and/or child to the student health insurance plan?

Insured students may also enroll their spouse and/or children who reside with the student. Dependent coverage must be purchased for the same time period as the student's period of coverage and cannot exceed coverage purchased by the student. For example, a student enrolled for annual coverage cannot purchase independent coverage for the spring semester.

Students may enroll their eligible dependents for an additional premium by emailing studentaffairsvalencia@berklee.edu. For information on additional premium costs (above the student premium) and coverage dates, contact berklee@segurosbarron.com.

Q: How do I contact Berklee´s Counselor?

Currently enrolled students can set up an intake appointment CEDIN at:

CEDIN SALUD
Telephone: +34 602 41 74 04 to make a counseling appointment.
Address: C/ Garrigues 8, 1st floor door #2, Valencia, 46001
E mail: info@cedinsalud.com
https://cedinsalud.com/

At the intake appointment, the counselor will assess needs and discuss all treatment options with the student.
Please note Berklee´s Counselor respects confidentiality. Spanish and US laws and ethical guidelines for therapists require that student visits and all information shared during therapy sessions remain confidential. Counselors cannot release information to anyone without a student's written permission. This includes friends, instructors, and parents. Records of therapy sessions are kept in a secure electronic medical record. Exceptions to confidentiality occur only under special circumstances such as being in imminent danger to self or others. A counselor will review these exceptions in detail at the intake appointment.

Q: How do I get help in the event of an emergency?

You should call 112 from any phone to reach the police department, fire department, or ambulance in a life-threatening emergency situation.

To speak to Berklee´s front desk call: +34 963 302 663, explain your situation and they will direct your call . During Campus Opening Hours Only.

  • If you need assistance in Livensa (residence) call: +34 722 893 303
  • If you need Medical Assistance call: +34 618 001 661
  • If you need Mental Health assistance call: +34 602 41 74 04

After securing emergency services, please email ccampos2@berklee.edu and studentaffairsvalencia@berklee.edu

Q: Do I have to be vaccinated before the academic year starts?

A: For the time being, there is no requirement to be vaccinated against covid-19 to access the Valencia campus, however we do strongly encourage everyone who has access to approved vaccines in their home country to consider getting the vaccine as soon as possible, and certainly prior to travelling to Spain. Please bear in mind that vaccinations are currently considered the most effective preventive measure against health complications derived from covid-19 by health authorities around the world and having documentation that shows that you are fully vaccinated may also facilitate your travel to Spain.

Student Activities

The Valencia campus offers music education with a global mindset in addition to unique opportunities to engage in music and co-curricular activities that enrich students’ international experience. While music remains the primary focus, it is far from the only important, rich experience available to students. From student-run initiatives to recurring day trips, our campus offers a wealth of opportunities to discover Valencia and its surroundings and encourages all our students to get involved with the local community through socio-cultural programs designed to enhance their personal and professional journeys.

We invite you to explore the ways in which you can create, contribute, and take the reins of your Berklee experience while making the most of your time in Valencia. You will soon discover that, at Berklee, you can truly discover and be who you are.

Undergraduate student trip to Granada, Spain. Fall 2018.

Undergraduate student trip to Granada, Spain. Fall 2018.

Undergraduate student trip to Granada, Spain. Fall 2018.

Undergraduate day trip to Saint Joseph Coves, Spain. Fall 2018.

Undergraduate day trip to Saint Joseph Coves, Spain. Spring 2016.

Undergraduate day trip to Sequer Lo Blanch, Spain. Spring 2019.

Undergraduate day trip to Sequer Lo Blanch, Spain. Spring 2019.

Berklee Valencia Choir, Student Club. Fall 2017.

Berklee Valencia Choir, Student Club. Fall 2016.

Berklee Valencia Choir, Student Club. Spring 2016.

Student Clubs

Student clubs are led by students with the aim of enriching the overall student experience, fostering an inclusive community, encouraging engagement and collaboration, and providing opportunities for students to build valuable skills. Open to all Berklee Valencia students, clubs can organize speaker panels, events, and meetings throughout the academic year with a limited budget to do so.

Students interested in starting a student club at the Valencia Campus will need to go through an application process to be approved by the Student Affairs Diversity and Inclusion, and Production teams at the Valencia campus. The Student Code of Community Standards and the Policy Handbook for Students regulate all student club activities.

Student Diversity Grants

Student Diversity Grants are designed to help and support students with ideas for events, panels, programs and initiatives that reflect and promote diversity, equity and inclusion for the Berklee Valencia community and beyond.

Through these grants, the Student Affairs Diversity and Inclusion office provides financial, logistical and organizational support for students to execute and materialize their initiatives. Projects that are applying for these grants are required to fulfill at least one of these themes: racial justice, gender equality, mental health, accessibility and climate change.

The Black Student Union, She Knows Tech, and the Iranian Student Association, among others, are only a few of the organizations and initiatives that have emerged from these grants. Some have developed into career opportunities for students. For more information on Diversity and Inclusion at Berklee at the Valencia campus, visit our website.

Student Advisory Board

The Student Advisory Board serves as a regular communication channel between students in Valencia and all the campus departments, including the Executive Team. This two-way dialogue ensures a deep understanding of students’ needs and interests as they unfold, and it helps Berklee Valencia communicate its priorities and objectives as an institution to all of the student body. The Student Advisory Board becomes another important mechanism through which Berklee Valencia’s academic community continues to work together in its continuous search for excellence, letting all students flourish to their full potential.

The Student Advisory Board is made up of two representatives from each program who are nominated by the student body on a per term basis. More information about this structure and the selection process of program representatives will be provided during Orientation and the first weeks of classes.

Student Policies

In general, the Valencia campus follows the same set of policies set for the campus in Boston. Here you will find information about the policies that affect all Berklee students, with links to read the full policy information on Berklee.edu.

Student policies for all Berklee students

Equity and Title IX

Berklee College of Music is a diverse community composed of individuals with different life experiences, viewpoints, belief systems, and identities. A welcoming and inclusive culture is essential to maintaining the college’s role as a leader in music education and Berklee highly values the dynamic environment that results when students, faculty, administrators, and staff from diverse backgrounds come together to learn, live, and work. The college’s Equity Policy and Process and the Student Code of Community Standards prohibit discrimination and harassment.

Specifically, the Equity Policy and Process prohibits and addresses sexual misconduct, sexual assault, dating and domestic violence, stalking, and discrimination and/or harassment based on race, color, religion, gender, gender identity, transgendered status, national origin, age, disability, military or veteran status, sex, sexual orientation, genetic information, marital status, pregnancy, or any other characteristic protected by law (collectively referred to as “protected characteristics”).

This prohibition includes all forms of sex discrimination, including sexual harassment, sexual assault, and relationship violence, which are also prohibited by Title IX of the Education Amendments of 1972:

"No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving federal financial assistance."

Berklee is committed not only to compliance with this and other federal mandates, but also to promoting a culture that is in line with the values our civil rights laws envision. The Equity Policy and Process was designed to further Berklee’s goal of inclusion, respect, and equality for all community members, and affirms Berklee’s commitment to promote fairness and equity in all aspects of the institution.

It is important that all members of our community know where to turn if they have a concern, need assistance or support, or would like to file a complaint. I hope this information is a helpful compilation that assists students, faculty, staff, and other members of the Berklee College of Music community.

Valencia specific resources:

More Information on Berklee's Equity and Title IX Policy


Code of Community Standards

Berklee College of Music endeavors to provide a living and learning environment in which students can meet their creative, artistic, and personal goals. The college determines, publishes, and makes known its rules and regulations concerning student and organizational conduct in this Student Code of Community Standards, as well as department- and program-specific policies, and strives to provide students with a clear understanding of all academic requirements and policies. These regulations should be read broadly and are not designed to define prohibited conduct in exhaustive terms.

By enrolling in Berklee College of Music, students accept the responsibility to become fully acquainted with the college’s regulations, to comply with the college’s policies and authority, to respect the rights and property of others, and to recognize that student actions reflect upon the students involved as well as upon the entire college community. Unfamiliarity with college policies will not exempt students from the conduct process. Officially recognized student organizations are also expected to adhere to the Student Code of Community Standards. The college will take appropriate disciplinary action for any conduct that violates the Student Code of Community Standards, whether such conduct occurs on- or off-campus (in Boston or Valencia) or online. This may include disciplinary action up to and including expulsion and parental notification. Sanctions are also grounded in education and encourage students to reflect on the impact of their actions. In addition, sanctions will reflect the seriousness of the behavior for which the student will be held accountable. Being a Berklee student is a privilege, and with that privilege comes the expectation that students will uphold the standards and values set forth by the college and will conduct themselves as individuals who contribute positively to the college community. All students will be treated fairly in the student conduct process, whether they are the alleged student, complainant, victim, or witness.

More Information on Berklee's Code of Community Standards


Policy Handbook for Students

Whether this is your first semester, last semester, or something in between, the Policy Handbook for Students is an important document that provides you with key information regarding academics, enrollment, and student policies and procedures pertinent to your Berklee education.

More Information on Berklee's Policy Handbook for Students


Student Policies for Berklee Students in Valencia

Valencia Student Handbook

There are some unique characteristics about the Valencia campus, and the Valencia Student Handbook is your guide for everything campus-specific. The handbook is updated each year, and will be shared with you once your enrollment is confirmed in your program. These policies apply to all graduate and undergraduate students on the Valencia campus.

Here are some areas that are covered in the handbook:

  • Security on Campus
  • Campus Services
  • Student Life
  • Emergency Contact Numbers
  • Student Policies
  • Security Off Campus
  • Living and Traveling Abroad
  • Health and Safety Recommendations
  • Consular Agencies and Embassies

Student policies for all Berklee graduate students

Graduate Bulletin

The graduate bulletin outlines all the academic information relevant to Berklee's graduate programs.

More Information on the Graduate Bulletin

FAQs

Q: What is social life like?

Despite being Spain’s third-largest city, Valencia maintains its small-town charm. There are several popular up-and-coming neighborhoods offering world-class restaurants, cafes, and discos. For late nights out on the town, the ancient El Carmen in the city center is popular. For dinner on an outdoor terrace, Ruzafa is a good bet. Nearby Canovas is also a great neighborhood to find good food. For ideas on where to start, check out the New York Times’ “36 Hours in Valencia, Spain,” or an older article in the same 36-hour series from Valencia in 2011, still very relevant.

Valencia is well-known for its musical richness, and has no shortage of venues that support live music indoors and out. Some local favorites have quickly become student favorites, such as Jimmy Glass Jazz Bar, Loco Club, Upper Club, Sala Matisse and Ubik Cafe. Check out this New York Times’ article “The Newest Sounds of Valencia” highlighting Berklee’s presence in Valencia.

Q: What is the public transportation system like in Valencia?

The EMT service is the public bus system in Valencia. There are numerous bus lines during the day, most of them with short waiting times.

Night buses do not run as regularly as day buses do and not all routes are offered during night shifts, so to get around the city by night we recommend our students do so by either taxis (6€ minimum evening fare) or using Valenbisi, the public bike system which you will have access to for less than 30€ a year.

The tram and metro services are provided by Metrovalencia. From Monday to Friday, it runs until approximately 23:30 - 00:00. On weekends it runs until 2:30 a.m.

Q: Do I need to know Spanish to live in Valencia?

While you can get around the city without knowing Spanish, understanding at least the basics of the language is very helpful. We recommend getting familiar with some basic vocabulary. Duolingo is a language-learning application that can be downloaded to your phone for free and is very popular amongst Berklee Students in Valencia.

Q: Does Berklee’s Valencia campus offer on-campus housing?

Undergraduates studying in Valencia are required to live in housing arranged by Berklee. Many graduate students choose to rent an apartment, either shared or individual, for their year in Valencia. Graduate students may also consider living at one of several student residence halls that provide high-quality facilities and are within walking distance from the campus.

 

Learn more about housing.

Q: What hotels are near the Valencia campus?

The closest hotels to the campus are NH Las Artes I, NH Las Artes II, and Barceló Valencia.

Q: Is there a meal plan available?

Meals are not included with housing. Students are responsible for their own food costs. Many students buy food at local supermarkets and cook at home. There are also many great cafes and restaurants close to the residence and near the Berklee campus.

Q: How do I get help in the event of an emergency in Valencia?

You should call 112 from any phone to reach the police department, fire department, or ambulance in a life-threatening emergency situation.

To speak to Berklee´s front desk call: +34 963 302 663, explain your situation and they will direct your call . During Campus Opening Hours Only.

  • If you need assistance in Livensa (residence) call: +34 722 893 303
  • If you need Medical Assistance call: +34 618 001 661
  • If you need Mental Health assistance call: +34 602 41 74 04

After securing emergency services, please email ccampos2@berklee.edu and studentaffairsvalencia@berklee.edu

Q: How do I contact Berklee Valencia Counseling Service?

Currently enrolled students can set up an intake appointment CEDIN at:

CEDIN SALUD
Telephone: +34 602 41 74 04 to make a counseling appointment.
Address: C/ Garrigues 8, 1st floor door #2, Valencia, 46001
E mail: info@cedinsalud.com
https://cedinsalud.com/

At the intake appointment, the counselor will assess needs and discuss all treatment options with the student.
Please note Berklee´s Counselor respects confidentiality. Spanish and US laws and ethical guidelines for therapists require that student visits and all information shared during therapy sessions remain confidential. Counselors cannot release information to anyone without a student's written permission. This includes friends, instructors, and parents. Records of therapy sessions are kept in a secure electronic medical record. Exceptions to confidentiality occur only under special circumstances such as being in imminent danger to self or others. A counselor will review these exceptions in detail at the intake appointment.

Q: Can I add my spouse and/or child to the student health insurance plan?

Insured students may also enroll their spouse and/or children who reside with the student. Dependent coverage must be purchased for the same time period as the student's period of coverage and cannot exceed coverage purchased by the student. For example, a student enrolled for annual coverage cannot purchase independent coverage for the spring semester.

Students may enroll their eligible dependents for an additional premium by emailing studentaffairsvalencia@berklee.edu For information on additional premium costs (above the student premium) and coverage dates, contact berklee@segurosbarron.com.

Q: How long will the student health insurance cover me?

You will be covered under MAPFRE´s student health insurance plan so long as you are enrolled at the Valencia campus. If you are a graduate student, you will be covered until the end of July.

Q: Will the student health insurance cover me if I decide to travel for personal reasons?

Berklee's Student Health Insurance Plan will cover you as long as you are in Spain. If you are planning to travel around Europe or beyond for non-academic reasons, you should plan to purchase additional travel insurance. Once you leave Spain, you should make sure you have a valid Travel Insurance coverage which provides at least Emergency evacuation services as well as medical insurance in the event of an accident.

We recommend purchasing via Seven Corners. Save the website information and any instructions provided as reference in case you need to access services. Trip Cancellation Insurance and Personal Property Coverage are also available for purchase on this site.

You can also contact berklee@segurosbarron.com for other alternatives on travel insurance coverage.

Q: Can I continue coverage after the policy terminates?

Yes. To continue coverage on a direct-pay basis after your policy terminates please email berklee@segurosbarron.com

Q: Is there dental coverage?

No, but students enrolled in Berklee's Student Health Insurance Plan have access to a Dental insurance program, a discount program available to students. For more information please email: berklee@segurosbarron.com.

Q: What do I do if I get a bill in the mail stating I owe money for a recent medical service?

As long as the medical specialty you are requesting is covered by your health insurance plan and you were assisted at one of the medical facilities stated above (Clinica Sorolla or Hospital Casa de la Salud), MAPFRE should take care of any bills as soon as you show your MAPFRE ID card to the medical service provider. However, should you receive a bill or need to be reimbursed for services, please email berklee@upromedes.com, attaching your proof of payment if seeking reimbursement. Make sure you state your name, health insurance ID number, and school name. It is important to know that students will be fully responsible for any bills issued by public hospitals such as Hospital Clinico or Hospital La Fé.

Q: Where are the nearest pharmacies?

Pharmacies (farmacias) are located in every neighborhood in Valencia. They’re generally open from Monday to Friday from 9.30AM to 2:00PM and 5.00PM to 9.30PM, and Saturday 9.30AM to 2.00PM. Information about pharmacies open 24 hours a day (Farmacia de guardia) can normally be found on the window or doors of any pharmacy. You can also find pharmacy services on this link: micof.es/ver/124/?buscarGuardia=1

Q: Where are the nearest health care facilities?

These are the two facilities nearest campus. It is always recommended that you contact the Berklee Medical Assistance Team prior to walking in. You will find a map in the Berklee Valencia Student Handbook with both facilities.
Medical Walk-in Clinic (for non-emergency illness)
Clinica Sorolla
Calle Músico Ginés, 8
Hours: Monday to Friday, 8:30 am – 8:30 pm

Full-Service Hospital (for illness or emergencies)
Hospital Casa de la Salud
C/ Dr Manuel Candela, 41
46021 Valencia
Hours: 24 hours a day, 7 days a week

Hospital Casa de la Salud is multi-specialty hospital offering a wide range of medical and surgical specialties and conveniently located within 15 minutes from the Valencia Campus. Hospital Casa de la Salud also offers urgent care for sudden illnesses "after hours" and during evenings and weekends.

Q: What are the costs of copayments for doctor visits, if any?

To know what medical specialties are covered by your health insurance plan please refer to:
General MAPFRE Policy Terms
MAPFRE Annex Conditions including exclusions
Some specialized treatments such as physiotherapy and non-urgent dental care are not covered by your health insurance plan, and therefore you will be responsible for the total costs of these appointments. Please make sure you talk to Berklee´s Medical Assistance Team ahead of making any doctors ‘appointments so they can confirm these details for you.

Q: How can I get my prescriptions if I don’t get my card until after the start of the semester?

If you need to see a doctor or fill a prescription before you receive your ID card, please email berklee@upromedes.es. Please note that prescribed medications will not be covered by your health insurance plan.

Q: When will I get my health insurance ID card?

Providing you submit all personal information on time prior to your arrival to Valencia (passport information), you should receive your MAPFRE health insurance ID card during Orientation. Please email us at: studentaffairsvalencia@berklee.edu with any questions regarding the status of your MAPFRE ID card or to request a replacement.

Q: Who do I call if I have questions about the student health insurance plan?

For questions about what's covered under your health insurance plan or any enrollment concerns, please email: berklee@segurosbarron.com
For any other questions regarding Berklee´s Medical Assistance Team please email: berklee@upromedes.com.

Q: How do I enroll in health insurance?

All students enrolled at Berklee College of Music's Valencia Campus are required to register within Berklee´s Student Health Insurance Plan provided by MAPFRE for their academic year:

General MAPFRE Policy Terms
MAPFRE Annex Conditions including exclusions

Regardless of whether you are studying abroad in Valencia for one or two semesters, or are enrolled in one of our Graduate Programs, you´ll be automatically registered within Berklee´s Student Health Insurance Plan for the duration of your program.

Furthermore, every Berklee student enrolled at the Valencia Campus has access to Berklee´s Medical Assistance Team. This team will connect you to your required medical service, any time of the day. This service has specifically been prepared for you as students of Berklee´s Valencia Campus and therefore our staff will be able to assist you in English as well as in Spanish.

You should call Berklee´s Medical Assistance Team to book a doctor´s appointment and when seeking urgent care.

Q: How to I sign up for direct deposit?

Please follow these steps. You must sign up for direct deposit by 5:00 p.m. EDT Tuesday of any given week in order for the refund to go out direct deposit.

When you sign up for direct deposit, make sure you are using the paper/electronic routing number and the correct account number.

Direct Deposit Sign-Up:

Login to my.berklee.edu. If you experience trouble logging in, please contact Student Technology Services.
Once you are in the "Students" section, please select "Direct Deposit Account Information for Student Refunds" under "Financial Information".
Enter your U.S. banking information on this form. Failure to enter your correct routing and checking account number will delay your receipt of your refund. Berklee does not validate whether or not your information is correct.

Please do not change the effective date.
Read the terms and conditions for direct deposit, then select the check box next to "I Agree" and hit submit. You will then receive a confirmation to your Berklee email when you have successfully submitted the form.
Once you have entered your information, you will see your routing number and the last four digits of your account at the top of the "Direct Deposit Account Information for Student Refunds" page going forward. If you need to change your direct deposit information, you must first delete whatever existing information is there.

Q: How do I require a Receipt?

For online payments, you will receive an automated email from our payment processor to whichever email address you provide. For all other payments, the fastest way to get a receipt is through my.berklee.edu (login required).

The "View Statement" option will provide you with a downloadable receipt for the semester you are currently viewing.
You can select a previous term from the drop down menu to view the charges, payments, and print a receipt if needed.

Q: How do I view my statement?

Login with your Berklee account to my.berklee.edu

If you experience trouble logging in, please contact Student Technology Services.
Once you are in the "Students" section, please select "View Account and Make Payments" under "Financial Information."

Once you click, a new window will open. Please make sure you have pop-ups enabled.
Here is an example of a student's statement. You will see charges, payments, financial aid, and any deposits made, as well as the balance due, if any, on the account for a given semester.
For a detailed breakdown of charges, payments, financial aid, and deposits, click "Expand All" as indicated above. This will provide you with the following view:

Q: I need a tax document. How do I go about obtaining it?

The most common requests we receive relate to the United States and Canada tax forms. For all other countries, please provide the necessary form from your government. If you need a receipt for a current or previous semester, you may access this on my.berklee.edu (login required) by selecting "View Statement" under "View Account and Make Payments."
The Office of the Bursar cannot provide you with tax advice. Please consult a tax professional for any questions you may have.

1098-T (United States)
Berklee partners with ECSI for all 1098-T reporting. This tax form shows the amounts charged for tuition and fees as reported by the Office of the Bursar. 1098-T forms will be mailed each year by January 31st in addition to being made available on the ECSI website. Please note if you do not have a domestic address, you will not receive a hard copy form.

ECSI Login Information
Log on to: borrower.ecsi.net/
School Code: D8
Account Number: This will be either your social security number or you will have to relay that you do not have a social security number and need the web generated ID.
PIN/Password: Assigned by ECSI*

*If you have any further questions, please consult the ESCI Informational Page or call the ECSI 1098-T Hotline at 1-866-428-1098.

TL-11A and other Canadian Forms (e.g. OSAP)
Currently, Berklee does not mail out tax forms for Canadian students for either their federal or provincial taxes. Please contact the Office of the Registrar and provide them with your necessary form. They will complete the necessary portions concerning certification of enrollment after which our office will complete the necessary financial information.

Q: Can my refund go towards next semester?

If your refund is due to overpayment, private or institutional scholarships, or private loans, simply fill out the Leave Credit on Account Form (login required) for each semester you wish to have your credit moved. You must do this each time you want to have credit applied to a future semester. This form is only available to students who are logged into berklee.edu.
Please be aware that credit due to federal financial aid (Stafford Loans, Pell/SEOG grants, or Parent PLUS loans) must remain in the same academic year (example: 2015 Fall Semester to 2016 Spring Semester). PLUS loans going back to the parent borrower must be refunded.

Q: Where will my check be mailed?

All paper checks to students will go to the preferred mailing address on file. This may not be the same as your local address, which you verify at the start of each semester. You can see what mailing address we have on file by viewing your statement on my.berklee.edu (login required).
To update your preferred mailing address, please email the Office of the Registrar at registrar@berklee.edu from your Berklee email address.
If the paper check is due to a Parent PLUS loan going back to the parent borrower, please contact the Office of Financial Aid at financialaid@berklee.edu or 617-747-2274 to verify the correct address is on file.

Q: How are refunds sent?

Most of the time, we will either send an electronic funds transfer directly to the student's bank account or mail out a paper check in the student's name. If the most recent payment is a credit card made within the past ninety (90) days and the student is not receiving scholarships or financial aid, the refund will go back to the payer's credit card.
To ensure you get your refund as quickly and easily as possible, we recommend signing up for direct deposit on my.berklee.edu (login required) using your U.S. bank account.
Please note: if the refund is due to a Parent PLUS loan, the parent borrower decides who will receive any refund at the point of application. If the parent borrower elects to receive the refund personally, we will mail a paper check to whichever address was originally provided in the borrower's name.

Q: When are refunds sent?

The first refunds in our office are processed during the third week of classes in a given semester after the add/drop period has ended for students. The refunds are processed in the Office of the Bursar in Boston on Wednesday and our bank sends out electronic refunds on that Friday. Paper checks are mailed the following Monday. No refunds are available for pick up in our office.

Q: Where is my Federal Financial Aid/Private Loan/State Grant?

Please view "My Aid" under the "Financial Aid" section of my.berklee.edu (login required) or contact the Office of Financial Aid to find out the status of your financial aid package. If you see aid on your statement that is marked as "Currently Ineligible," this means it is pending and not being counted toward your account balance. You may be missing documents, or it may simply be processing. It is best to inquire with Financial Aid to find out the exact reason.

Q: Why hasn’t my scholarship been applied to my account?

If it is a Berklee scholarship, please contact the Office of the Bursar in Valencia to verify the reason. If it is a scholarship from an outside organization, please gather any available paperwork detailing the award you are receiving and provide it to the Office of the Bursar in Valencia. Documents may be delivered in person or via email to bursarvalencia@berklee.edu.

Q: Will this have an impact on my credit history?

If you pay the charges through the agency, it will not impact your credit history. However, if the debt is not satisfied, Berklee College of Music reserves the right to report to credit bureaus.

Q: What is the collection process?

The college will, at first, make three attempts to advise you of your unpaid balance and try to work with you to resolve the debt. These letters will be mailed to the student’s current address on file. If all attempts fail, the account will be turned over to one of the college’s outside collection agencies. Once the account is turned over to an outside agency, you will work with them to pay the debt and any additional fees they will charge. Their fees can range from 33 percent to 50 percent of the debt owed.

Q: Why is it important to take care of an unpaid balance?

Unpaid balances can result in not being able to register for future semesters. It will also prevent you from receiving your grades, diploma, and official transcripts. In addition, if a balance remains after the semester is over, you will be subject to the collection process.

Q: What should I do if I do not understand why I have a balance or disagree with the charges?

After checking your account and identifying what is causing the balance you should contact that department to discuss the problem. Extra credit charges (Registrar’s Office), issues with financial aid (Financial Aid Office), Berklee scholarships (Scholarship Office), third party scholarships (organization granting the scholarship), library fines, etc. If you still need assistance to identify the charge, contact the Bursar’s Office.