Student Services

• General MAPFRE Policy Terms
• MAPFRE Annex Conditions including exclusions

Regardless of whether you are studying abroad in Valencia for one semester, or are enrolled in one of our Graduate Programs, you´ll be automatically registered within Berklee´s Student Health Insurance Plan for the duration of your program.

Furthermore, every Berklee student enrolled at the Valencia Campus has access to Berklee´s Medical Assistance Team. This team will connect you to your required medical service, any time of the day. This service has specifically been prepared for you as students of Berklee´s Valencia Campus and therefore our staff will be able to assist you in English as well as in Spanish.

You should call Berklee´s Medical Assistance Team to book a doctor´s appointment and when seeking urgent care.

Despite being Spain’s third-largest city, Valencia maintains its small-town charm. There are several popular up-and-coming neighborhoods offering world-class restaurants, cafes, and discos. For late nights out on the town, the ancient El Carmen in the city center is popular. For dinner on an outdoor terrace, Ruzafa is a good bet. Nearby Canovas is also a great neighborhood to find good food. For ideas on where to start, check out the New York Times’ “36 Hours in Valencia, Spain,” or an older article in the same 36-hour series from Valencia in 2011, still very relevant.

Valencia is well-known for its musical richness, and has no shortage of venues that support live music indoors and out. Some local favorites have quickly become student favorites, such as Jimmy Glass Jazz Bar, Loco Club, Upper Club, Sala Matisse and Ubik Cafe. Check out this New York Times’ article “The Newest Sounds of Valencia” highlighting Berklee’s presence in Valencia.

The EMT service is the public bus system in Valencia. There are numerous bus lines during the day, most of them with short waiting times.

Night buses do not run as regularly as day buses do and not all routes are offered during night shifts, so to get around the city by night we recommend our students do so by either taxis (6€ minimum evening fare) or using Valenbisi, the public bike system which you will have access to for less than 30€ a year.

The tram and metro services are provided by Metrovalencia. From Monday to Friday, it runs until approximately 23:30 - 00:00. On weekends it runs until 2:30 a.m.

While you can get around the city without knowing Spanish, understanding at least the basics of the language is very helpful. We recommend getting familiar with some basic vocabulary. Duolingo is a language-learning application that can be downloaded to your phone for free and is very popular amongst Berklee Students in Valencia.

Undergraduates studying in Valencia are required to live in housing arranged by Berklee. Many graduate students choose to rent an apartment, either shared or individual, for their year in Valencia. Graduate students may also consider living at one of several student residence halls that provide high-quality facilities and are within walking distance from the campus.

Learn more about housing.

The closest hotels to the campus are NH Las Artes I, NH Las Artes II, and Barceló Valencia.

Meals are not included with housing. Students are responsible for their own food costs. Many students buy food at local supermarkets and cook at home. There are also many great cafes and restaurants close to the residence and near the Berklee campus.

You should call 112 from any phone to reach the police department, fire department, or ambulance in a life-threatening emergency situation.

To speak to Berklee´s front desk call: +34 963 302 663, explain your situation and they will direct your call . During Campus Opening Hours Only.

• If you need assistance in Livensa (residence) call: +34 722 893 303
• If you need Medical Assistance call: +34 618 001 661
• If you need Mental Health assistance call: +34 602 41 74 04

After securing emergency services, please email ccampos2@berklee.edu and studentaffairsvalencia@berklee.edu

Currently enrolled students can set up an intake appointment CEDIN at:

CEDIN SALUD
Telephone: +34 602 41 74 04 to make a counseling appointment.
Address: C/ Garrigues 8, 1st floor door #2, Valencia, 46001
E mail: info@cedinsalud.com
https://cedinsalud.com/

At the intake appointment, the counselor will assess needs and discuss all treatment options with the student.
Please note Berklee´s Counselor respects confidentiality. Spanish and US laws and ethical guidelines for therapists require that student visits and all information shared during therapy sessions remain confidential. Counselors cannot release information to anyone without a student's written permission. This includes friends, instructors, and parents. Records of therapy sessions are kept in a secure electronic medical record. Exceptions to confidentiality occur only under special circumstances such as being in imminent danger to self or others. A counselor will review these exceptions in detail at the intake appointment.

Insured students may also enroll their spouse and/or children who reside with the student. Dependent coverage must be purchased for the same time period as the student's period of coverage and cannot exceed coverage purchased by the student. For example, a student enrolled for annual coverage cannot purchase independent coverage for the spring semester.

Students may enroll their eligible dependents for an additional premium by emailing studentaffairsvalencia@berklee.edu For information on additional premium costs (above the student premium) and coverage dates, contact berklee@segurosbarron.com.

You will be covered under MAPFRE´s student health insurance plan so long as you are enrolled at the Valencia campus. If you are a graduate student, you will be covered until the end of July.

Berklee's Student Health Insurance Plan will cover you as long as you are in Spain. If you are planning to travel around Europe or beyond for non-academic reasons, you should plan to purchase additional travel insurance. Once you leave Spain, you should make sure you have a valid Travel Insurance coverage which provides at least Emergency evacuation services as well as medical insurance in the event of an accident.

We recommend purchasing via Seven Corners. Save the website information and any instructions provided as reference in case you need to access services. Trip Cancellation Insurance and Personal Property Coverage are also available for purchase on this site.

You can also contact berklee@segurosbarron.com for other alternatives on travel insurance coverage.

Yes. To continue coverage on a direct-pay basis after your policy terminates please email berklee@segurosbarron.com

No, but students enrolled in Berklee's Student Health Insurance Plan have access to a Dental insurance program, a discount program available to students. For more information please email: berklee@segurosbarron.com.

As long as the medical specialty you are requesting is covered by your health insurance plan and you were assisted at one of the medical facilities stated above (Clinica Sorolla or Hospital Casa de la Salud), MAPFRE should take care of any bills as soon as you show your MAPFRE ID card to the medical service provider. However, should you receive a bill or need to be reimbursed for services, please email berklee@upromedes.com, attaching your proof of payment if seeking reimbursement. Make sure you state your name, health insurance ID number, and school name. It is important to know that students will be fully responsible for any bills issued by public hospitals such as Hospital Clinico or Hospital La Fé.

Pharmacies (farmacias) are located in every neighborhood in Valencia. They’re generally open from Monday to Friday from 9.30AM to 2:00PM and 5.00PM to 9.30PM, and Saturday 9.30AM to 2.00PM. Information about pharmacies open 24 hours a day (Farmacia de guardia) can normally be found on the window or doors of any pharmacy. You can also find pharmacy services on this link: micof.es/ver/124/?buscarGuardia=1

These are the two facilities nearest campus. It is always recommended that you contact the Berklee Medical Assistance Team prior to walking in. You will find a map in the Berklee Valencia Student Handbook with both facilities.
Medical Walk-in Clinic (for non-emergency illness)
Clinica Sorolla
Calle Músico Ginés, 8
Hours: Monday to Friday, 8:30 am – 8:30 pm

Full-Service Hospital (for illness or emergencies)
Hospital Casa de la Salud
C/ Dr Manuel Candela, 41
46021 Valencia
Hours: 24 hours a day, 7 days a week

Hospital Casa de la Salud is multi-specialty hospital offering a wide range of medical and surgical specialties and conveniently located within 15 minutes from the Valencia Campus. Hospital Casa de la Salud also offers urgent care for sudden illnesses "after hours" and during evenings and weekends.

To know what medical specialties are covered by your health insurance plan please refer to:
General MAPFRE Policy Terms
MAPFRE Annex Conditions including exclusions
Some specialized treatments such as physiotherapy and non-urgent dental care are not covered by your health insurance plan, and therefore you will be responsible for the total costs of these appointments. Please make sure you talk to Berklee´s Medical Assistance Team ahead of making any doctors ‘appointments so they can confirm these details for you.

If you need to see a doctor or fill a prescription before you receive your ID card, please email berklee@upromedes.es. Please note that prescribed medications will not be covered by your health insurance plan.

Providing you submit all personal information on time prior to your arrival to Valencia (passport information), you should receive your MAPFRE health insurance ID card during Orientation. Please email us at: studentaffairsvalencia@berklee.edu with any questions regarding the status of your MAPFRE ID card or to request a replacement.

For questions about what's covered under your health insurance plan or any enrollment concerns, please email: berklee@segurosbarron.com
For any other questions regarding Berklee´s Medical Assistance Team please email: berklee@upromedes.com.

All students enrolled at Berklee College of Music's Valencia Campus are required to register within Berklee´s Student Health Insurance Plan provided by MAPFRE for their academic year:

General MAPFRE Policy Terms
MAPFRE Annex Conditions including exclusions

Regardless of whether you are studying abroad in Valencia for one or two semesters, or are enrolled in one of our Graduate Programs, you´ll be automatically registered within Berklee´s Student Health Insurance Plan for the duration of your program.

Furthermore, every Berklee student enrolled at the Valencia Campus has access to Berklee´s Medical Assistance Team. This team will connect you to your required medical service, any time of the day. This service has specifically been prepared for you as students of Berklee´s Valencia Campus and therefore our staff will be able to assist you in English as well as in Spanish.

You should call Berklee´s Medical Assistance Team to book a doctor´s appointment and when seeking urgent care.

Please follow these steps. You must sign up for direct deposit by 5:00 p.m. EDT Tuesday of any given week in order for the refund to go out direct deposit.

When you sign up for direct deposit, make sure you are using the paper/electronic routing number and the correct account number.

Direct Deposit Sign-Up:

Login to my.berklee.edu. If you experience trouble logging in, please contact Student Technology Services.
Once you are in the "Students" section, please select "Direct Deposit Account Information for Student Refunds" under "Financial Information".
Enter your U.S. banking information on this form. Failure to enter your correct routing and checking account number will delay your receipt of your refund. Berklee does not validate whether or not your information is correct.

Please do not change the effective date.
Read the terms and conditions for direct deposit, then select the check box next to "I Agree" and hit submit. You will then receive a confirmation to your Berklee email when you have successfully submitted the form.
Once you have entered your information, you will see your routing number and the last four digits of your account at the top of the "Direct Deposit Account Information for Student Refunds" page going forward. If you need to change your direct deposit information, you must first delete whatever existing information is there.

For online payments, you will receive an automated email from our payment processor to whichever email address you provide. For all other payments, the fastest way to get a receipt is through my.berklee.edu (login required).

The "View Statement" option will provide you with a downloadable receipt for the semester you are currently viewing.
You can select a previous term from the drop down menu to view the charges, payments, and print a receipt if needed.

Login with your Berklee account to my.berklee.edu

If you experience trouble logging in, please contact Student Technology Services.
Once you are in the "Students" section, please select "View Account and Make Payments" under "Financial Information."

Once you click, a new window will open. Please make sure you have pop-ups enabled.
Here is an example of a student's statement. You will see charges, payments, financial aid, and any deposits made, as well as the balance due, if any, on the account for a given semester.
For a detailed breakdown of charges, payments, financial aid, and deposits, click "Expand All" as indicated above. This will provide you with the following view:

The most common requests we receive relate to the United States and Canada tax forms. For all other countries, please provide the necessary form from your government. If you need a receipt for a current or previous semester, you may access this on my.berklee.edu (login required) by selecting "View Statement" under "View Account and Make Payments."
The Office of the Bursar cannot provide you with tax advice. Please consult a tax professional for any questions you may have.

1098-T (United States)
Berklee partners with ECSI for all 1098-T reporting. This tax form shows the amounts charged for tuition and fees as reported by the Office of the Bursar. 1098-T forms will be mailed each year by January 31st in addition to being made available on the ECSI website. Please note if you do not have a domestic address, you will not receive a hard copy form.

ECSI Login Information
Log on to: borrower.ecsi.net/
School Code: D8
Account Number: This will be either your social security number or you will have to relay that you do not have a social security number and need the web generated ID.
PIN/Password: Assigned by ECSI*

*If you have any further questions, please consult the ESCI Informational Page or call the ECSI 1098-T Hotline at 1-866-428-1098.

TL-11A and other Canadian Forms (e.g. OSAP)
Currently, Berklee does not mail out tax forms for Canadian students for either their federal or provincial taxes. Please contact the Office of the Registrar and provide them with your necessary form. They will complete the necessary portions concerning certification of enrollment after which our office will complete the necessary financial information.

If your refund is due to overpayment, private or institutional scholarships, or private loans, simply fill out the Leave Credit on Account Form (login required) for each semester you wish to have your credit moved. You must do this each time you want to have credit applied to a future semester. This form is only available to students who are logged into berklee.edu.
Please be aware that credit due to federal financial aid (Stafford Loans, Pell/SEOG grants, or Parent PLUS loans) must remain in the same academic year (example: 2015 Fall Semester to 2016 Spring Semester). PLUS loans going back to the parent borrower must be refunded.

All paper checks to students will go to the preferred mailing address on file. This may not be the same as your local address, which you verify at the start of each semester. You can see what mailing address we have on file by viewing your statement on my.berklee.edu (login required).
To update your preferred mailing address, please email the Office of the Registrar at registrar@berklee.edu from your Berklee email address.
If the paper check is due to a Parent PLUS loan going back to the parent borrower, please contact the Office of Financial Aid at financialaid@berklee.edu or 617-747-2274 to verify the correct address is on file.

Most of the time, we will either send an electronic funds transfer directly to the student's bank account or mail out a paper check in the student's name. If the most recent payment is a credit card made within the past ninety (90) days and the student is not receiving scholarships or financial aid, the refund will go back to the payer's credit card.
To ensure you get your refund as quickly and easily as possible, we recommend signing up for direct deposit on my.berklee.edu (login required) using your U.S. bank account.
Please note: if the refund is due to a Parent PLUS loan, the parent borrower decides who will receive any refund at the point of application. If the parent borrower elects to receive the refund personally, we will mail a paper check to whichever address was originally provided in the borrower's name.

The first refunds in our office are processed during the third week of classes in a given semester after the add/drop period has ended for students. The refunds are processed in the Office of the Bursar in Boston on Wednesday and our bank sends out electronic refunds on that Friday. Paper checks are mailed the following Monday. No refunds are available for pick up in our office.

Please view "My Aid" under the "Financial Aid" section of my.berklee.edu (login required) or contact the Office of Financial Aid to find out the status of your financial aid package. If you see aid on your statement that is marked as "Currently Ineligible," this means it is pending and not being counted toward your account balance. You may be missing documents, or it may simply be processing. It is best to inquire with Financial Aid to find out the exact reason.

If it is a Berklee scholarship, please contact the Office of the Bursar in Valencia to verify the reason. If it is a scholarship from an outside organization, please gather any available paperwork detailing the award you are receiving and provide it to the Office of the Bursar in Valencia. Documents may be delivered in person or via email to bursarvalencia@berklee.edu.

If you pay the charges through the agency, it will not impact your credit history. However, if the debt is not satisfied, Berklee College of Music reserves the right to report to credit bureaus.

The college will, at first, make three attempts to advise you of your unpaid balance and try to work with you to resolve the debt. These letters will be mailed to the student’s current address on file. If all attempts fail, the account will be turned over to one of the college’s outside collection agencies. Once the account is turned over to an outside agency, you will work with them to pay the debt and any additional fees they will charge. Their fees can range from 33 percent to 50 percent of the debt owed.

Unpaid balances can result in not being able to register for future semesters. It will also prevent you from receiving your grades, diploma, and official transcripts. In addition, if a balance remains after the semester is over, you will be subject to the collection process.

After checking your account and identifying what is causing the balance you should contact that department to discuss the problem. Extra credit charges (Registrar’s Office), issues with financial aid (Financial Aid Office), Berklee scholarships (Scholarship Office), third party scholarships (organization granting the scholarship), library fines, etc. If you still need assistance to identify the charge, contact the Bursar’s Office.